Terms & Conditions

Effective Date: [04/05/2026]

Welcome to Nellai Home Care (www.nellaihomecare.in). By accessing our website or booking our services, you agree to the following terms and conditions.

1. Services

Nellai Home Care provides home appliance repair and maintenance services, including:

• Washing Machine Service

• Refrigerator Service

• Air Conditioner (AC) Service

• Television (LED/Smart TV) Service

Service availability may vary based on location and technician availability.

2. Booking & Confirmation

• Service requests can be made via phone, WhatsApp, or website.

• Once booked, our team will confirm your appointment.

• We reserve the right to reschedule due to unavoidable circumstances.

3. Pricing & Payments

• Service charges will be informed before or during inspection.

• Additional charges may apply for spare parts or extra work.

• Payments must be made after service completion unless agreed otherwise.

• We accept cash, UPI, or other available payment methods.

4. Warranty

• Limited service warranty may be provided based on the type of repair.

• Warranty does not cover:

  • Physical damage

  • Mishandling after service

  • Issues unrelated to the repaired problem

5. Customer Responsibilities

Customers must:

• Provide accurate address and contact details

• Ensure safe access for technicians

• Be present or assign a responsible person during service

• Check the appliance after service completion

6. Cancellation Policy

• You may cancel or reschedule your booking anytime before technician arrival.

• Cancellation after technician dispatch may incur a visiting charge.

7. Liability

• Nellai Home Care is not responsible for:

  • Pre-existing issues in appliances

  • Indirect or incidental damages

• Our liability is limited to the service amount paid.

8. Use of Website

• Do not misuse the website or attempt unauthorized access

• Content on this site is for informational purposes only

• We may update or change website content anytime

9. Privacy

Your use of our services is also governed by our Privacy Policy.

10. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services means you accept the updated terms.

11. Contact Us

Nellai Home Care
Tirunelveli, Tamil Nadu

📧 Email: info@nellaihomecare.in
📞 Phone: 9500007596